Service Support Coordinator II (Sourcing Service Delivery Administrator

This position ensures timely closure of work service requests (SR) assigned to Service Partners, reviews vendor invoices for accuracy and compliance with agreed rates, and marks up vendor quotes as necessary before sending them for customer approval.

Responsibilities

• Ensure all billable work is scheduled and executed, and SRs/tickets are closed on time.
• Maintain accurate documentation of scheduling correspondence within each SR/ticket.
• Generate standard and custom reports to monitor workload.
• Support building Power BI dashboards to house customer reports.
• Conduct debriefs to review work progress from SR/ticket notes.
• Attach all documents confirming work completion to the SR, such as service reports.
• Monitor SR/tickets and follow up with the District Operations Coordinator to track completion status.
• Handle additional or unexpected field service operations requests, demonstrating flexibil...

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