Responsibilities / Tasks
Sales & Service Administration
Prepare, process, and manage sales quotations, proposals, service agreements, and related documentation.Ensure all sales and service documentation is complete, accurate, and properly filed in accordance with company policies.Maintain and regularly update customer records, pricing, and sales/service data in CRM and ERP systems (e.g., SAP, AXAPTA).Order & Service Coordination
Track and follow up on service orders, spare parts orders, delivery schedules, and invoicing status.Coordinate closely with logistics, finance, service engineers, and other internal teams to ensure timely and accurate order fulfillment.Act as a liaison between customers and internal departments to resolve issues and provide updates on service progress.Customer Support
Respond promptly and professionally to customer inquiries related to se...