Service Specialist

Service Specialist is responsible for delivering high-quality customer service to guests in a fast-paced call center environment.

Responsibilities:

• Handle inbound service calls from guests and prospective passengers
• Identify caller needs and resolve issues to achieve the highest level of customer satisfaction
• Make outbound calls and provide additional information as needed
• Provide technical assistance to callers as needed; assistance to callers with requests. Requests may include itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
• Maintain individual service quality goals, and adhere to the Call Center metrics for improved customer satisfaction results; maintain customer records in CRM tool
• Ensure accurate and timely service and respond quickly and proactively to customer requests

Requirements

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