Service Specialist, Operations - Estate and Trust Services- EN

What is the opportunity?

As a Service Specialist in the Estate and Trust Service team, you will be a central point of contact and relationship manager to the front office personnel and internal partners as it pertains to operations matters. You will be a point of escalation for service quality, problem resolution, operational inquiries, and issues/opportunities management. You will also liaise with the various operations processing centers-of-excellence to research and investigate inquiries and issues, resolve concerns, and champion business requests to ensure a seamless operations service experience.

What will you do?

• Champion service quality awareness and continuous improvement of operational matters for our partners.
• Serve as Subject Matter Expert for service escalation and problem resolution. Use extensive procedural knowledge and technical expertise of group functions for resolution, understanding full impact of...

Ready to Apply?

Submit your application today and join our talented team at RBC.