SERVICE REP III (Audiology)

Hours: M-F 8AM-4:30PM

POSITION SUMMARY: Gives direction to provide efficient access to ensure patient safety. Successfully meets the challenges of accurately scheduling, appropriately managing and implementing provider scheduling templates, registering, and supporting multiple hospital clinics, rehab disciplines and/or departments. Displays leadership in working collaboratively with other members of the health care team, ensuring patient needs are met in a timely manner resulting in both patient and physician satisfaction. The position will maintain and develop processes to policies with the focus on increasing access.

Key Accountabilities

1. Assists Service Representative Supervisor in orientation and training to increase competency.
2. Acts as initial contact for problem resolution of customer needs.
3. Creates, implements and manages clinic scheduling templates in accordance with divisional policies to improve patient access.

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