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Service Process and Reporting at MTN GlobalConnect

Confidential
📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted June 26, 2026
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Job Description

Mission/ Core purpose of the Job

The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.


This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide path performance reports and analysis for the GlobalConnect internal customers:

  • Service and path analysis

  • Raising tickets and communicating any issues found

  • Analyse potential impact and risks feedback to responsible business area

  • Provide escalation support during major incidents

  • Ability to find/explore workaround solutions

  • Produce weekly, monthly reports on path stability, capacity, etc …
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    Job Details

    • Location Ghana, Ghana
    • Job Type Full-Time
    • Category Computer Occupations
    • Posted Date June 26, 2026
    • Application Deadline August 05, 2026