Service Operations Specialist

Responsibilities

1. After-sales Service Strategy Development: Develop after-sales service strategies tailored to European market characteristics, establishing service standards that meet or exceed local customer expectations while ensuring operational efficiency.
2. Service Network Development and Management: Expand and manage a network of authorized service centers and partners across European markets, establishing service level agreements (SLAs) and monitoring performance metrics.
3. Technical Training and Capability Building: Design and implement training programs for service personnel to ensure consistent quality in after-sales service delivery.
4. Spare Parts Planning and Logistics Management: Coordinate spare parts supply chain operations (including central warehouse), optimizing inventory levels to ensure parts availability while minimizing working capital requirements.
5. Customer Experience Optimization: Establish customer feedbac...

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