Service Operations Performance Manager

Job Title

Job Description

Drive the Time To System Up program for BU IGT-S (Image Guided Therapy) Services & Solutions in order to optimize system availability and realize delivery process efficiencies as foundation for our overall customer satisfaction and cost effectiveness.

As the Service Operations Performance Manager you are responsible to drive digitization of and operational excellence in the service delivery process. You drive embedment and operationalization of our agentic AI solutions and drive process adherence to our standard AI model line accordingly. In doing so, you will drive solution development to enhance the customer experience journey (e.g. strategize call intake, etc) as well as deployment, with accountability of the delivery process execution, performance (and the related costs) and the related (corrective) action planning.

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