Service Operations Manager

Manager, Managed Services Operations

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Key Responsibilities

• Plan, schedule, and coordinate cross‑functional support teams to deliver services in line with contractual requirements.
• Provide technical leadership and ensure high‑quality service delivery outcomes.
• Service Management & ITIL Execution
  • Incident Management
  • Problem Management
  • Change Management (CAB / ECAB participation)
  • Service Request Management
  • Availability & Capacity Management
• Incident & Escalation Management
  • Manage functional and hierarchical escalations across operational and technic...

Ready to Apply?

Submit your application today and join our talented team at NTT Limited.