Service Operations Manager (Hiring Immediately)

Locations 612 GRAPEVINE HWY, HURST, TX, 76054, US Banner Tom Thumb Job Description Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment. Key Responsibilities Front-End & Service Operations Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments. Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction. Monitor daily operations to ensure service standards and procedures are consistently executed. Manage cash handling, tills, and front-end controls to ensure accuracy and compliance. Customer Experience Champion a customer-first culture and ensure every cust...

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