Role Summary

We are looking for a hands-on Service Operations Manager to run the day-to-day operating engine of a managed services engagement. The role keeps the lights on across NOC, Service Desk, end-user support, and platform operations — owning the shift roster, run-book quality, and operational metrics.

Languages: 

Arabic (Native or Fluent) + English — Mandatory

Key Responsibilities

Run daily operations across NOC, Service Desk, and end-user support pods.

Own the shift roster, on-call calendar, and 24x7 coverage continuity.

Drive incident, problem, and change processes per ITIL v4 best practice.

Track operational KPIs (FCR, MTTR, ticket aging, backlog) and report we...

Ready to Apply?

Submit your application today and join our talented team at ByteCrew Technologies Pvt Ltd.