Service Operations Engineer

The Role

We are seeking a dedicated Service Operations Engineer to join our service operations team. The successful candidate will require a 2nd line skill set with patching experience. You will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability. Helping SC+ grow into a first-class operational hub serving the defence and security industry.

Key Responsibilities

• Act as the first point of contact for users via phone, email, chat, or ticketing systems, providing guidance on best practices and basic technical support/troubleshooting.
• As a technical escalation point for complex incidents, provide guidance and support to First Line Support Engineers, collaborating with other functions to resolve issues within agreed SLAs.
• Provide triage, troubleshooting and resolution for escalated Incident and requests related to hardware, software, networking, and cloud services.

  Ready to Apply?

  Submit your application today and join our talented team at Securecloudplus.

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