Service Operations Engineer

Service Operations Engineer

Location: Stoke-on-Trent, United Kingdom | Employment Type: Permanent, Full-Time | Department: Operations - Service Operations | Salary: Up to £35,000 per annum | Working Hours: 36 hours per week (rotating early and late shifts)

About the Company: Our client is a leading provider of secure, fully managed ICT services, supporting organisations operating within highly regulated and security-sensitive environments. The organisation is committed to delivering high-quality technology services while investing in the personal and professional development of its employees.

Role Overview

The Service Operations Engineer is responsible for providing technical support, troubleshooting, and incident resolution across hardware, software, networking, and cloud environments. The role serves as an escalation point for complex technical issues, supports service delivery activities, and ensures services are delivered in line with agree...

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