Service Officer Secondment – Services Control Centre (SCC)

Overview

We are looking for a Service Officer to join our Services Control Centre (SCC), reporting to a Duty Manager, on a 12‑month secondment basis. The role involves interfacing with operational and technical teams responsible for Aircraft on Ground (AOG) service restoration for our global customer network.

Key Responsibilities

• Accountable for managing on‑duty case load and incoming requests, reporting key issues affecting operators worldwide.
• Co‑ordinate people, process, parts, tooling, technical support, and logistics during shifts.
• Proactively manage all CRM cases and reporting updates in a timely manner.
• Provide tasking facilitation for the whole shift (Technical Team, Logistics, EHM, Line Maintenance, Customer Part Controllers).
• Liaise with SCC teams to achieve optimal business outcomes.
• Identify opportunities for improving working practices and performance.

Candidate Profile