Service Now - Business Analyst

Service Now – Business Analayst

Location: Bangalore / Kolkata / Pune / Gurgaon

Mode : Hybrid

• Day to Day Activities Review and categorize tickets INC, RITM, PRB and prioritization on High priority ticket
• P1 P2 Review Confirm AER Categorization Minor, Medium, Major Monitor SLA and OLA performance of the team
• Monitor CSAT and follow up CSAT feedback and action item
• Review and Monitor Aging Tickets INCRITMPRB and follow up to the assignee
• Handle escalations and ensure timely resolution of critical business needed attention issues.
• Stakeholder management able to translate business queries to technical Skills
• Requirements Strong understanding of ITIL concept and ServiceNow CSA/CAD
• Experience in Supporting BAU and handling escalations.
• Able to monitor KPIs Excellent communication and stakeholder management skills.
• Familiarity with BPT governance and comp...

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Submit your application today and join our talented team at ITC Infotech.