SERVICE NOW ( AVANGRID - GOPTs ) VAC 1 (Ciudad de México)

• Upgrading: ITNOW is implemented on Service-Now platform. Service-Now publishes two releases a year, at the end of March and the end of September. Platform update policy requires keeping the platform updated within a difference of at most one version. At Iberdrola, migration is carried out once a year, starting in April and ending in May. The support group plans the process, manages the necessary changes in the Service-Now portal for the migration, enhances communication and coordinates tests and results.
• Processo de Incident Management: mantener el proceso de gestión de incidentes, crear y mantener plantillas de incidentes publicadas en el portal ITNOW para que los usuarios finales puedan registrar incidentes.
• Processo de Change Management: mantener el proceso de gestión de cambios, crear y mantener plantillas de cambios publicadas por el grupo de gestión de cambios.
• Processo de Request Management: mantener el proceso de gesti...

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