Service Manager – Online Chat

Help shape a life‑saving service – and take it to the next level

At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life‑saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.

This is an exciting opportunity to play a key role in shaping the future of Samaritans developing Online Chat service. Online Chat enables volunteers to provide real‑time emotional support to people in distress through a written word, digital channel helping us reach more people who may not otherwise seek support. Currently operating on limited hours, the service is entering an important phase of development as we strengthen its foundations, improve service delivery and work towards our ambition of growing into a 24/7/365 service alongside our Helpline.

The Online Chat Service Manager will have the opportunity to lead the day‑to‑day...

Ready to Apply?

Submit your application today and join our talented team at Samaritans.