Service Manager

This position is responsible for assisting in the operations department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary.

ESSENTIAL FUNCTIONS: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS. Includes regular customer account site visits, meetings, and reporting as required by contract.
• Establishes and creates Service Contract work plan and preventative maintenance schedule and maintenance tasking using the Field Service Management System (FS) to fulfill assigned account commitments.
• Development of MOPS, SOPS, procedures, and other do...

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