Service Manager

Description The Service Manager leads Lanspeed's Managed Services and Strategic Services teams and is accountable for service delivery, client experience, team performance, operational discipline, and profitable growth from the existing client base.

This role owns the service operating system:

• service desk health, dashboards, CSAT, employee satisfaction, role scorecards, onboarding, Strategic Services execution, client retention, existing-client expansion, and Lanspeed's evolution from MSP to Managed Intelligence Provider (MIP) through SaberDome, Lanspeed's MIP platform, and related AI/MIP capabilities.


• This is a management role with day-to-day authority for leadership, coaching, accountability, staffing recommendations, process improvement, and performance management consistent with Lanspeed policy and California employment law requirements.
• What We're Looking For A calm, accountable operator who can lead a wonderful, talented, and...

Ready to Apply?

Submit your application today and join our talented team at Lanspeed.