Service Manager

My client is currently recruiting for an experienced Service Manager to join their business.
They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background.

Service Manager role:
Reporting to the Managing Director, as the successful Service Manager you will be responsible for:
• Managing all in-house and on-site activities of the Service Department, including:
o Field Service Engineers (currently 2)
o Administrator (currently 1)
o Service vehicles (currently 2)
o Tooling & stock
• Maintaining and enhancing Service Department standards and protocols / work instructions
• Handling customer service enquiries
• Providing Distributor and Customer service training (when required)
• Liasing with Customers and attending mee...

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