Service Manager EAP MMH260603-2

Role Purpose

To lead and manage the EAP Care Centre, ensuring the delivery of high-quality, clinically sound, and client-centred services that meet organisational objectives, service standards, and regulatory requirements. The role provides operational and clinical leadership, driving service excellence, quality assurance, staff development, and continuous improvement to achieve optimal client outcomes and business performance.

Requirements

• Grade 12 or equivalent - (essential)
• Relevant business degree (social worker, psychologist, registered counsellor) - (essential)
• Relevant industry related qualifications - (desirable)
• Product, process, system and legislation training - (essential)
• 6 - 8 years’ experience in financial services industry - (essential)
• 3 - 5 years’ people management experience - (essential)
• Exposure to a call centre or client service environment with proven knowledge of customer se...

Ready to Apply?

Submit your application today and join our talented team at Momentum.