Service Manager

Service Manager
Coventry | Full time, Permanent | £50k-£60k + van + overtime & allowances

Our client, a well-established engineering and industrial automation business, is launching a brand-new Service Department and is looking for a Service Manager to build and lead it from the ground up. 

THE ROLE
You'll own the department end to end: strategy, operations, profitability and people.

Design and launch the service strategy, offerings, SLAs and pricing from scratch
Build the operational backbone: job scheduling, resource planning, reporting and service standards
Own the department's budget, margins, profitability and KPIs
Identify recurring revenue, maintenance contracts and account growth opportunities
Recruit, lead and develop the service team as it scales
Act as the senior point of contact for key customers and manage escalations
WHAT YOU'LL NEED

Experience managing a service, support, maintenance or operations function
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