Service Manager

Smart Care

📍 Cleveland, Ohio, United States 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the *** market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. 
What You Will Do:
Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/execu...
            

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Job Details

Location Cleveland, Ohio
Job Type Full time
Category Operations Specialties Managers
Posted Date June 19, 2026
Application Deadline July 29, 2026