Service Manager

RCT is seeking to appoint a proactive and professional Service Manager to join our team based in Kalgoorlie.

Reporting to the Kalgoorlie Branch Manager, this position will be responsible for managing the day-to-day requirements of service and technical support for customers in the Goldfields regions. 

This position is ideal for a highly customer focused individual with extensive knowledge who is seeking a new opportunity.

Key Responsibilities include, but are not limited to the following: 

Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

• Provide excellent customer service in terms of responsiveness, efficiency and quality.
• Make any appropriate changes to improve overall customer experience
• Ensure all customers and installations/service work is of the highest quality
• Impleme...

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