Service Manager

The Role:

To join the service and support team, working with a team of 15 engineers, 3 Admin staff, 2, projects engineers and 6 sales members serving a customer base of currently 500 customers. Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.

Key Responsibilities:

* Management of Service/PPM/Breakdown support of customers appliances

* Management of Small projects

* Management of customer relationships

* Ensure department achieves financial targets

* Identify and resolve technical issues with the engineers

* Ensure all works adhere to safety regulations and procedures

* Work closely and assist the Director with management of other team members, including engineers, technicians, and customer support staff.

Overall Summary:

* Experienced professional with proficient knowledge of job area and practical knowledge of project and service management...

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