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Service Management Lead at Vodafone Ghana

Confidential
📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted March 01, 2026
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Job Description

Role Purpose
Responsible for the End-to-end maintenance (i.e., troubleshooting on NCE, LNT, Huawei provisioning, CBS, CRM, UNIK etc.) of the Consumer Fixed networkTo ensure the service assurance of the Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers


Key Accountabilities And Decision Ownership

  • 85% Troubleshooting of all FTTH Service Orders (SO) and task processing in UNIK/CRM within 4 hours

  • Management, Monitoring and tracking of OLT/Port incident across the Country

  • Responsible for OLT/Outage notification (automated and Manual)

  • 95% active (idle and ready time) availability on AVAYA for support

  • Provide weekly insight into wrong/Major incident reasons

  • 85% FTTH Troubleshooting Accuracy (Measured by defect on selected samples)

  • Management of Exceptions bin for Fault in FSM

  • Provide weekly Insight into wrongly raised incidents

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    • Job Details

    • Location Ghana, Ghana
    • Job Type Full-Time
    • Category Operations Specialties Managers
    • Posted Date March 01, 2026
    • Application Deadline April 10, 2026