Job Description
Your main responsibilities
Optimise the Region’s staffing of service Engineers and Technicians, by planning the personnel needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spiritManage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actionsDeliver repair sales targets as determined by the Regional DirectorExecute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiencyManage and follow-up actions of customer claims and complaintsConduct periodic quality and safety audits and inspections to ensure service levels and customer satisfactionAccountable for the identification and resolution of sick or rou...
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