Service Key Account Manager

Ford Motor Company
📍 Madrid, Community of Madrid, Spain 💼 Full time 🕒 Posted March 01, 2026

Job Description

Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.


What You Bring

Relationship & Sales Skills

  • Strong rapport‑builder, trusted partner for key stakeholders
  • Great collaborator across teams; confident negotiator
  • Quick to understand fleet needs and prioritize in real time
  • Industry & Technical Knowledge

  • Solid understanding of automotive service/parts; technical background is a plus
  • Process & Commercial Acumen

  • Able to navigate internal workflows and familiar with tender processes
  • Tech Skills

  • CRM savvy (ideally Salesforce), plus solid MS Off...
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    Job Details

    • Location Madrid, Community of Madrid
    • Job Type Full time
    • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Posted Date March 01, 2026
    • Application Deadline April 10, 2026