Service Engineer

Service Engineer

**Department:** Service

**Location:** Duluth, GA

**About the role:**

The Service Engineer coordinates warranty and billable field services for installation and commissioning of new machines as well as troubleshooting and repairs. Makes decisions on warranty cases and provides technical support to internal and external customers.

**Primary Responsibilities:**

+ Provides technical support to customers.
+ Makes warranty decisions on warranty claims in conjunction with the factory and the customers.
+ Creates action plans for supporting customer complaints in the field.
+ Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams.
+ Executes and supports the evaluation of warranty claims and technical support requests.
+ Defines scope of work for repairs in the field and in house.
+ Quotes repairs in the field and in house.
+ Recommends measures to improve warrant...

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