Service Engineer (2nd Line)

Advanced Resource Managers

📍 Twickenham, England, United Kingdom 💼 Permanent 🕒 Posted June 03, 2026

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Job Description

Responsibilities
Communicating with & responding to customers about technical service incidents, events and requests.

Analysing and diagnosing errors and faults

Proactively drive incidents through to resolution

Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management

Technically delivery of change requests into live services

Collaborating with Product Management team on continuous product improvement based on customer feedback

Site acceptance testing
Your Experience
Knowledge of public safety technologies

First and/or second line support in an enterprise / Cloud based environment

Incident management and problem resolution experience

Microsoft operating platforms, including Microsoft cloud-based services (Azure)

Microsoft ...

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Job Details

Location Twickenham, England
Job Type Permanent
Category Computer Occupations
Posted Date June 03, 2026
Application Deadline July 13, 2026