Service Desk Tier 1

Job Overview

Job Title: Service Desk Tier 1

Location: Colorado Springs, Colorado

Job Responsibilities

Trace Systems is seeking a Service Desk Tier 1 for a Network Operations (NETOPS) Service Desk focused on Tactical Communications in a Defense Support of Civil Authorities (DSCA) mission. Duties will include daily operations of the service desk and networks. Assisting in troubleshooting, configuring and repairing network solutions to meet mission requirements. Additionally, will assist in identifying network faults and provide solutions to problems, provide technical network support to internal and external network systems, troubleshoot lower-level network problems, and validate on a daily basis operation of network services.
Duties include:

+ Manage a team of technicians to provide NETOPS support, while directing troubleshooting of all network outages and provide risk and crisis management to mitigate effects to ongoing daily ...

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