Service Desk Technician

Description We are looking for a Service Desk Technician to provide dependable technical support for a non-profit organization in Palatine, Illinois. This Long-term Contract opportunity is well suited for someone who enjoys resolving end-user issues, delivering strong customer service, and working in a collaborative support environment. The ideal candidate will assist users with desktop, laptop, and remote access concerns while maintaining clear communication and consistent follow-through on service requests.

Responsibilities:
• Provide first-line technical assistance for users experiencing hardware, software, and access-related issues through phone, email, or remote support channels.
• Diagnose and resolve problems affecting Windows 10 desktops and laptops, escalating more complex incidents when necessary.
• Use a ticketing platform to document requests, record troubleshooting steps, and ensure timely updates through resolution.
• Support remote desktop sessions t...

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