Service Desk Technician

Description
TEKsystems is partnering with a local client on the search for an IT Support Technician. This role is ideal for candidates who enjoy a mix of help desk support and hands-on field work, providing variety beyond a traditional desk-bound position. Technicians will support a wide range of clients across industries, requiring strong adaptability, technical curiosity, and excellent customer communication skills. This position is primarily onsite/in-office, with flexibility for occasional remote work as needed.
Key Responsibilities
Help Desk Support (60–70%)
• Serve as the first point of contact for client IT issues (phone, email, ticketing system)
• Troubleshoot and resolve Tier 1 & Tier 2 issues including:
• Password resets (Active Directory)
• O365 administration
• Printer and connectivity issues
• Workstation and OS errors
• Set up and configure new users, laptops, and desktops
• Document all work in PSA/ticketing tools
• Escalate complex is...

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