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Service Desk Technician

TEKsystems
📍 Albany, New York, United States 💼 Contractor 🕒 Posted June 19, 2026
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Job Description

Service Desk Technician

Albany, NY

Contract | 6-Month Minimum with Possible Extension

Role Overview

First point of contact for employee technology support via phone, portal, and in-person channels.

Schedule Options

  • 4 openings: 7A–4P | 10:30A–7P (last 2 hrs remote) | 8A–5P
  • One Saturday/month | Occasional late shift coverage

    • Responsibilities

  • Triage and resolve incidents in Jira Service Management
  • Password resets, account unlocks, and access support
  • Troubleshoot virtual desktops, VPN, MFA, printers, and endpoints
  • Support Microsoft productivity tools and line-of-business applications
  • Escalate unresolved issues with thorough documentation

    • Requirements

  • 1–2 years help desk or desktop support experience
  • Jira Service Management, ServiceNow, Zendesk, or comparable ticketing system
  • Active Directory and/or cloud-based identity management

    Ready to Apply?

    Submit your application today and join our talented team at TEKsystems.

    Submit Application

    • Job Details

    • Location Albany, New York
    • Job Type Contractor
    • Category Computer Occupations
    • Posted Date June 19, 2026
    • Application Deadline July 29, 2026