Service Desk Team Leader

Lenovo

📍 São Paulo, State of São Paulo, Brazil 💼 Full-time 🕒 Posted June 28, 2026

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Job Description

Description and Requirements

About the Team
Lenovo Workplace Services acts as the single point of contact (SPOC) for end-user managed services, delivering comprehensive IT support. The team operates in close alignment with customer IT environments, providing end-to-end support both locally and remotely.
Role Overview
The Service Desk Team Leader is responsible for leading a team of Service Desk Analysts, ensuring high-quality incident and request management for Lenovo’s customers. This role is accountable for team performance, service delivery against SLAs, and driving a strong customer experience.
Key Responsibilities
Monitor inbound communication channels (phone, email, chat) and allocate resources to meet SLAs
Oversee escalation queues to ensure timely response and resolution
Track and analyze team performance metrics and prepare reporting...
            

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Job Details

Location São Paulo, State of São Paulo
Job Type Full-time
Category Supervisors of Office and Administrative Support Workers
Posted Date June 28, 2026
Application Deadline August 07, 2026