Service Desk Team Leader

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.







Position: Service Desk Team Leader

Location: Belgrade, SRB


Position Summary & Key Areas of Responsibility
+ Supports Supervisor in all Supervisory duties
+ Position works in a high volume, short cycle duration environment serving as the primary interface to internal and external customers and/or their agents
+ Troubleshoots undocumented problems
+ Conducts service audits
+ Position is dedicated to Call Management operations and/or request for escalation
+ Research and analyze operational effectiveness of assigned ...

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