Service Desk Team Lead

TheService Desk Team Leadis responsible for maintaining Team KPIs, team ticket flow and completion, maintaining personal KPIs, and team client satisfaction.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Service Desk Team Lead

Work from home

Monday to Friday, 6 PM to 3 AM

Training Schedule: Monday to Friday | 9 PM to 6 AM (About 2 weeks)

Minimum Internet Speed Required: 25 MBPS

Travel to the US might be a possibility

Responsibilities:

•Serve as the first point of contact for Tier 1 and 2 Engineers

•Coordination of Ticket Escalation

•Maintain Team KPIs

•Maintain Team Client Satisfaction

•Direct report to Service Des...

Ready to Apply?

Submit your application today and join our talented team at Sourcefit.