Service Desk

Job Title: Service Desk
Location: Pensacola, FL, Vienna, VA< Winchester, VA
Type: Contract
Contractor Work Model: Hybrid – onsite and remote
Hours: 40.0
Responsibilities

+ Respond to inbound calls daily to provide technical support/troubleshooting

+ Provide support via web queues, outbound interactions, and emails

+ Leverage resources to resolve technical issues timely

+ Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities

+ Escalate requests outside of your scope when necessary

+ Attend weekly staff/mentor meetings

+ Remain cognizant of adherence to help promote business unit success

+ Adhere to ETS practices, policies, and procedures

+ Perform other related duties as assigned or appropriate

Requirements

+ Knowledge and understanding of the information technology field

+...

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