Service Desk Lead

Fidel Consulting KK

📍 Japan, Tokyo, Japan 💼 Full-time 🕒 Posted March 01, 2026

Apply Now Similar Jobs

Job Description

                Appealing Points:

Leadership role in a global delivery environment A key management position overseeing the entire Delivery Center while working with international clients and global Service Desk stakeholders.

Direct impact on service quality and customer satisfaction Drive SLA and KPI performance, manage escalations, and lead continuous service improvement initiatives to enhance overall customer experience.

Strong focus on team development and professional growth Lead and mentor large technical teams while...

Ready to Apply?

Submit your application today and join our talented team at Fidel Consulting KK.

Submit Application

Job Details

Location Japan, Tokyo
Job Type Full-time
Category Information and Record Clerks
Posted Date March 01, 2026
Application Deadline April 10, 2026