Service Desk Lead: Frontline IT Support & Team Coach

Wipro
📍 región centro jalisco, región centro jalisco, Mexico 💼 Full-time 🕒 Posted May 31, 2026

Job Description

A leading digital transformation partner is looking for a Service Desk Lead in Mexico. The role entails supporting service desk agents, managing escalated tickets, and leading engagement initiatives. You will be responsible for performance management, capacity planning, and developing team capabilities. The ideal candidate should have 3-5 years of service desk experience and strong leadership skills focused on customer service excellence.
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Job Details

  • Location región centro jalisco, región centro jalisco
  • Job Type Full-time
  • Category Other-General
  • Posted Date May 31, 2026
  • Application Deadline July 10, 2026