Home / Jobs / Service Desk Engineer – ServiceNow & End User Computing (EUC)

Service Desk Engineer – ServiceNow & End User Computing (EUC)

Astra North Infoteck Inc.
📍 London, Ontario, Canada 💼 Full-time 🕒 Posted July 01, 2026
Apply Now Similar Jobs

Job Description

Job Description
Work Location: London, ON - Onsite – 5 days a week

Experience Required: 6–8 years

Role Description
Ability to analyze problems and develop creative solutions Knowledge of ServiceNow ticketing tool Understanding of ITIL and ITSM processes


Key Responsibilities
Manage and lead Service Desk and Deskside teams (L1 & L2 analysts) Handle support across multiple channels: calls, chat, self-help, and email Act as the Single Point of Accountability (SPOC) for Service Desk and Deskside delivery Ensure training, knowledge management, and skill development for the team Track and report Service Desk performance metrics Provide hands-on support for infrastructure-related customer issues Perform hardware deployment, including hardware and OS refresh activities Provi...

Ready to Apply?

Submit your application today and join our talented team at Astra North Infoteck Inc..

Submit Application

Job Details

  • Location London, Ontario
  • Job Type Full-time
  • Category Computer Occupations
  • Posted Date July 01, 2026
  • Application Deadline August 10, 2026