Service Desk Engineer

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.

This role is based in Hampshire with hybrid working available (2 days onsite per week).

What you’ll do

• Provide 1st/2nd line technical support across hardware, software and specialist systems.
• Manage incidents, service requests and escalations through to resolution.
• Support customers with troubleshooting, system updates and operational guidance.
• Work closely with engineering, logistics and technical teams to ensure effective service delivery.
• Maintain technical documentation, reporting and knowledge base content.
• Drive continuous improvement across support and service management processes.

What y...