Service Desk Dispatch Coordinator PH

We're Hiring: Dispatch Coordinator Philippines About Excis Excis is a global IT support leader driven by innovation and collaboration. We are looking for a highly organized and customer-focused Dispatch Coordinator to join our Philippines team. In this role, you will manage service requests, coordinate support activities, and ensure timely ticket resolution while maintaining Service Level Agreement (SLA) compliance. Our Global Reach Supporting clients in 190+ countries Network of 6,000+ Engineers Trusted by 200+ Enterprise Clients Requirements Key Responsibilities Respond to, create, monitor, and manage helpdesk tickets through to resolution. Prioritize and dispatch requests in accordance with established SLAs and business priorities. Maintain accurate and up-to-date ticket information within the service management system. Coordinate with internal teams and third-party vendors to ensure timely service delivery. Support Service Delivery Managers, Project Coordinators, and Team Leads in...

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