Service Desk Coordinator – Administrator Role

Reliance High Tech

📍 London, England, United Kingdom 💼 Full-time 🕒 Posted June 29, 2026

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Job Description

Responsibilities
Service Desk & Call Management
Coordinate and prioritise service calls and open tickets within our service platform

Allocate work to field engineers and subcontractors based on skills, location, and urgency.

Act as an escalation point for critical, high-priority, or SLA-breaching incidents.
Customer & Stakeholder Communication
Act as a primary point of contact for customers regarding faults, maintenance, and service updates.

Provide clear and timely communication to account managers, and internal stakeholders including our alarm receiving centre.
Engineer & Resource Coordination
Coordinate engineer schedules, call-outs, and planned preventative maintenance (PPM) visits.

Ensure engineers receive accurate job details, access information, and system documentation.
Performance, Compliance & Reporting
Monitor and report a...
            

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Job Details

Location London, England
Job Type Full-time
Category Information and Record Clerks
Posted Date June 29, 2026
Application Deadline August 08, 2026