Service Desk Consultant II

TrueCommerce

📍 Coventry, England, United Kingdom 💼 Full Time 🕒 Posted June 09, 2026

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Job Description

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.
What you’ll be doing
Owning and managing incidents and service requests from start to finish, including high-priority customer cases

Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows

Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls

Contributing to service quality improvements by identifying recurring issues and preventative actions
What we’re looking for
At least  years of experience in a service desk or technical support role with end-to-end case responsibility

Strong troubleshooting and problem-solving skills across technical systems

Confident commu...
            

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Job Details

Location Coventry, England
Job Type Full Time
Category Computer Occupations
Posted Date June 09, 2026
Application Deadline July 19, 2026