Service Desk Consultant II

TrueCommerce
📍 Coventry, England, United Kingdom 💼 Full Time 🕒 Posted June 09, 2026

Job Description

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

What you’ll be doing

  • Owning and managing incidents and service requests from start to finish, including high-priority customer cases

  • Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows

  • Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls

  • Contributing to service quality improvements by identifying recurring issues and preventative actions
  • What we’re looking for

  • At least years of experience in a service desk or technical support role with end-to-end case responsibility

  • Strong troubleshooting and problem-solving skills across technical systems

  • Confident commu...
  • Ready to Apply?

    Submit your application today and join our talented team at TrueCommerce.

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    Job Details

    • Location Coventry, England
    • Job Type Full Time
    • Category Computer Occupations
    • Posted Date June 09, 2026
    • Application Deadline July 19, 2026