Service Desk Analyst

Role Overview

We have an exciting fixed term contract opportunity for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you will be the first point of contact, providing high quality technical support and customer service. Utilizing ServiceNow as our core ITSM platform, you will log, manage, and resolve incidents and service requests while following ITIL processes.

What You Will Do

You will be proactively problem solving issues as they come your way, working independently during after‑hours shifts, and managing multiple priorities.

Why It Might Be a Fit

We are looking for someone who wants to be part of a team that is striving to achieve the best possible outcome, with a strong customer service focus, excellent communication skills, and the ability to work independently.

Requirements

• Proven experience using ServiceNow in a service desk or IT support environment

  Ready to Apply?

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