Service Desk Analyst - Trilingual (Guadalajara)

• Trilingual Service Desk
• English proficiency mandatory
• Portuguese proficiency mandatory
• Availability 24/7

• Onsite 27/7 Guadalajara

Maintaining, analyzing, troubleshooting hardware and software, and consumer service.

• Minimum 1 year in technical support with troubleshooting skills.
• Hands‑on experience with fixes for desktops and laptops, including software installations and upgrades.
• Experience troubleshooting VPN connectivity, dial‑out, and wireless routers.
• Previous experience in customer relations.
• Self‑motivated technicians providing consistent customer support with minimal supervision.
• Applications from people with disabilities are explicitly welcome.

• Be responsible for primary user support and customer service.
• Learn fun...

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