Service Desk Analyst

Two95 International

📍 Seremban, Negeri Sembilan, Malaysia 💼 Full-time 🕒 Posted June 12, 2026

Apply Now Similar Jobs

Job Description

JOB DESCRIPTION:
We are looking for Service Desk Analyst with 2 to 5 years of experience.
Required Skills:
on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting
Job Responsibilities
Answers and responds to inbound calls chatemail from end-users regarding issues
Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
Analyzes and resolves all application software or hardware incidents and requests from end-users
Ensures to log and tracks incidents and requests from identification through resolution stages
Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Updates general knowledge of current corporate, divisi...
            

Ready to Apply?

Submit your application today and join our talented team at Two95 International.

Submit Application

Job Details

Location Seremban, Negeri Sembilan
Job Type Full-time
Category Other-General
Posted Date June 12, 2026
Application Deadline July 22, 2026