Service Desk Analyst

Role: Service Desk

Location: Noida

Experience: 1 to 5 Years

Skill Required: International Voice(English), Troubleshooting, Ticketing tools.

Key Responsibilities:

• Provide Level 1 remote desktop support via phone, email, and chat for hardware, software, and network issues.
• Diagnose and resolve incidents within agreed SLA timelines and ticket volumes.
• Ensure First Call Resolution (FCR) and maintain a low Average Handling Time (AHT) .
• Adhere to quality standards including voice and accent clarity, and technical monitoring protocols.
• Maintain high login efficiency and availability to support customer needs.
• Escalate unresolved issues to Level 2/3 support teams following defined escalation proced...

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