Service Desk Analyst

The Service Desk Analyst provides effective and timely operational and technical support to end-users concerning system applications, hardware and software. This includes receiving, prioritizing, documenting and actively resolving incidents and problems, and escalating where necessary.

Location: Hybrid - 6767 Davand Drive, Mississauga, ON

Schedule: Monday to Friday, there are 3 shifts that cover from 7am 5pm. Weeknight rotational on call between 5pm and 11pm. Weekends on call during waking hours. All shifts are rotated every 5 weeks.

What You Will Do

• Monitor and respond to incoming incidents and requests to the Service Desk via telephone and service desk portal to ensure courteous, timely and effective resolution of end user issues.
• Utilize tools to remotely manage devices, restore service, and assist end users by resolving incidents effectively and efficiently.

Ready to Apply?

Submit your application today and join our talented team at Canada Cartage Group.

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